Answers to common questions about what to do, and what support is available, when a loved one dies in Ontario.
An expected death: call the doctor who was caring for the deceased person.
An unexpected death: call emergency services first.
No available doctor/emergency services in the area: contact the local coroner’s office.
Unsure about the circumstances: contact the local coroner’s office or the Chief Coroner of Ontario.
Organ and tissue donation can help enhance and save lives, and provide immediate comfort and long-lasting consolation to grieving family members.
You can also choose to donate a body to science or medical research in Ontario.
Funeral directors can help families make arrangements for full funeral services.
Families can make arrangements themselves without using a funeral service provider.
Consult the Bereavement Authority of Ontario’s Guide to Death Care in Ontario for general information when making arrangements.
The cemetery, crematorium or alternative disposition operator you choose can help guide you if your arrangement process includes either:
Families can also apply directly for cremation or alkaline hydrolysis and out-of-province body shipment certificates. For details, please visit the Office of the Chief Coroner website.
For more information on funeral arrangements, contact:
Bereavement Authority of Ontario
Toll-free: 1-844-493-6356
Toronto: 647-483-2645
E-mail: info@thebao.ca
Website: thebao.ca
Registering a death requires two documents:
The documents are submitted to the municipal clerk’s office, usually in the municipality where the death occurred.
Note: information that is gathered about causes of death may be used for medical/health research or statistics.
A funeral director usually oversees the process of registering a death, but a family member can also register the death without using a funeral service provider.
You must register a death before a burial permit can be issued. The permit is required for a cremation, burial or alkaline hydrolysis
An informant, usually a family member, and the funeral director complete the statement of death form together.
The funeral director will then submit the Statement of Death and Medical Certificate of Death to the municipal clerk’s office.
If the family is not using a funeral service provider, a family member must:
In most cases, funeral directors oversee the process of getting a burial permit.
If the family is not using a funeral service provider, the Ontario municipality where you register the death can help you get a burial permit. It is issued at the time the death is registered.
You need a burial permit before funeral services, including cremation or alkaline hyrolysis can be performed. You need this permit, even if the burial or other arrangements will take place outside the province.
If the death was outside Ontario, but the burial and arrangements will take place in the province, you will need a burial, transit or removal permit from the jurisdiction where the death occurred.
You can apply for a death certificate at any time, but it cannot be issued until a death is registered.
You may need a death certificate to:
There are no restrictions on who can apply for a death certificate or the number of death certificates you can apply for and receive.
Only the deceased’s next of kin or their executor can apply for a certified copy of death registration. Learn more about applying for a death certificate and certified copy of death registration.
After someone dies, you may need to check if the deceased person has a will. A will is a legal document that sets out who will inherit property, possessions and other personal items. A copy of the will may be in their home, in their safety deposit box or with their lawyer.
To find out if a will has been filed: you can contact the estates division of the local Ontario court in the community where the deceased lived.
If the deceased has a will, a “probate” court may or may not need to determine that it is legal.
If a court determines that a will is legal, it also grants “probate” — or approves — a trustee to carry out the wishes of the deceased person. This trustee is often named in a will.
If you are named as the estate trustee (also called the “executor”), you are authorized to administer the estate of the deceased person. You are considered the deceased person’s personal representative, and will carry out their wishes as stated in the will.
For example, you might distribute assets such as a home or financial savings or donate money to charity if that is what is outlined in the will.
Without a will, an estate is distributed according to the law. This can be a complex process. If you are in this situation, you might want to contact a lawyer.
The Law Society of Ontario offers a free referral service by phone.
This service is designed to connect you with legal services that might be helpful to you.
You will be connected to a Legal Information Officer who can:
The service is not considered legal advice. Legal fees should be discussed directly with the lawyer or paralegal you are referred to.
You may need to notify certain organizations or levels of government when a loved one dies, to access or cancel certain services and/or benefits.
An accessible parking permit that belongs to an individual who is deceased must be returned to ServiceOntario within 30 days. You can mail it to:
ServiceOntario
Accessible Parking Permit Services Office
P.O. Box 9800
Kingston, Ontario
K7L 5N8
Families or next of kin may apply for a refund if there are 6 months or more remaining on the driver’s licence before it expires and there are no outstanding fines.
Visit a ServiceOntario centre and complete the Application for Refund of Driver’s Licence Fee. Submitting this form cancels the driver’s licence and requests a refund of the licence fee, if applicable.
A separate letter requesting a refund is not required if you submit the Application for Refund of a Driver’s Licence Fee.
Refund cheques are mailed to the applicant listed on the application within 4 to 6 weeks from the date the application is submitted.
You will also need to bring the original, plastic licence card to be cancelled and the required documents listed below.
Bring the original plastic licence card to be cancelled and the required documents listed below to any ServiceOntario centre. The staff will cancel the driver’s licence in the computer database and keep the plastic driver’s licence card.
To cancel a driver’s licence by mail, submit:
If you cannot return the original plastic driver’s licence card in the mail, you will also have to include a letter explaining why.
To receive a refund, if applicable, you must also include a letter requesting the refund. You can ask for a refund if there are 6 months or more remaining on the driver’s licence before it expires and there are no outstanding fines.
Send all the necessary materials by mail to:
Ontario Shared Services
Revenue and Billing Management
LCS Operations
159 Cedar Street, 6 th Floor, Suite 600
Sudbury, Ontario
P3E 6A5
Requests to cancel a driver’s licence by mail are processed within 4-6 weeks from the date the request is received.
To cancel a driver’s licence, you must submit the application/letter for a refund and either a:
We cannot accept a funeral notice (obituary) from a newspaper or similar publication for refunds.
If you are the executor, you will need to: